Warranty & Returns

Returns for Non-Food Products

Defects in non-food products (hereinafter referred to as the Products) are remedied, and defective Products are replaced or refunded in accordance with the Civil Code of the Republic of Lithuania, the Retail Trade Rules approved by Resolution No. 738 of the Government of the Republic of Lithuania dated 22 July 2014, and these Terms.

You may return a non-defective Product within 14 business days from the date of delivery, provided that:

• The Product is in its original, undamaged packaging;
• The appearance of the packaging has not been materially altered (e.g. labels remain intact, protective seals have not been removed);
• The Product has not been used or damaged;
• The Product is complete and includes all documentation supplied by the manufacturer;
• You can provide proof of purchase;
• Refunds for returned Products are issued by bank transfer only and will be made exclusively to the original payer’s bank account.

To return a Product, please contact us at info@huracan.lt so that we can arrange the return.

Once we receive the Product and confirm that it meets all return requirements, we will, within 5 business days, either replace it with another Product or refund the amount paid.

Returns for Food Products

Food products cannot be returned or exchanged.

Warranty

The main characteristics of all products sold on huracan.lt are described on their respective product pages.

Only certain individual products (not entire product categories) are covered by a manufacturer’s warranty. Where applicable, warranty information is provided in the product description and detailed in the accompanying warranty documentation.

Products requiring warranty service should be delivered to the Huracan café & store located at:

Vokiečių g. 15, Vilnius, Lithuania

Manufacturing defects covered by the warranty will be repaired:

• within 10 business days from the date the Product is delivered to our café & store; or
• within 25 business days if spare parts required for the repair must be supplied from abroad.

We always strive to complete warranty service as quickly as possible.

The seller’s warranty does not limit or restrict any statutory consumer rights provided under applicable legislation regarding defective products or services.

Please Note

• The buyer is responsible for all transportation costs associated with delivering the Product for warranty service and collecting it after repair.
• Products that have been repaired or replaced remain covered only for the remainder of the original warranty period.
• If you discover that a Product covered by a manufacturer’s warranty is defective, you are entitled to return it within the warranty period specified in the warranty documentation. In such cases, the defective Product will either be replaced free of charge with an equivalent product or the purchase price will be refunded.
• When bringing a Product for warranty service to our store at Vokiečių g. 15, Vilnius, you must provide all documentation supplied by the manufacturer together with the proof of purchase (invoice), which also serves as the warranty certificate. Whenever possible, the Product should be returned complete and in its original packaging.

For the full terms and conditions governing purchases made through www.huracan.lt, please refer to our Terms & Conditions.